Mission Statement
Gunnedah Family Support Inc is a non-government not for profit organisation who assists all members of the community including women, men, children, teenagers, couples and families.
We aim to provide a professional and confidential service that offers support, information and practical assistance to adults, children, young people and families in the Gunnedah Local Government Area.
What is our vision?
Building an equitable community in which every person can thrive.
How do you become a client of our service?
Please phone or drop in to make an appointment to ensure we can give you the time to assist you in your situation.
If you are a client of our service?
Our job is to provide quality support and service to you and your family.
We believe that as a client you have certain rights. These include the right to:
- Be treated with respect and dignity
- Play an active role in determining your goals and desired outcomes
- Have your cultural and religious beliefs recognised and respected
- Stop service at any time that you wish
- Confidentiality
We expect that you will:
- Be respectful of others, including staff, volunteers and other clients in person and on social media.
- Participate actively in your service.
- Do not present to Gunnedah Family Support under the influence of drugs or alcohol.
- Maintain confidentiality, including on social media.
- Be honest about yourself and your situation.
- Not record or post interactions with Gunnedah Family Support staff.
Failure to fulfill these responsibilities may result in a restriction of withdrawal of services.
Who funds us?
Gunnedah Family Support Inc is a free service funded under the Targeted Early Intervention (TEI) and Specialist Homelessness Services (SHS) programs. These are provided by the NSW Government, Department of Communities and Justice (DCJ).
Is it confidential?
Confidentiality is extremely important to staff and management in our service. This means that anything you say or do in the service, stays in the service and will not be shared with anyone outside the service, unless you give permission to do so.
There are two exceptions to confidentiality:
- We must report to the relevant authorities if we have concerns that a client may be going to hurt themselves or others.
- We must report to Family and Community Services, under NSW Government legislation, if we have concerns that there is a risk of harm to a child or young person.
Our limitations
Unfortunately, there will be times when clients experience a delay in being able to access our services. This occurs because we are a busy service with limited resources. On some occasions we are forced to create a waiting list, though we do try to prioritise in terms of urgency. Where we can, and where it may be appropriate, we will advise you of other services/organisations that may assist you and how to access them.
For more detailed information on our Client Charter, select the link below.
Gunnedah Family Support Client Charter
