Homelessness Support Service
Gunnedah Family Support Inc delivers the Specialist Homelessness Services (SHS) program in Gunnedah Local Government Area (LGA), as part of the NSW Governments Going Home Staying Home reform program, to identify and support people who are homeless or may be at risk of homelessness.

Through the SHS program, caseworkers deliver emotional, practical and physical support to families and individuals who are homeless or may be at risk of homelessness.

This is done by individualised case plans including case coordination with other local services.

Each person is aware of and able to choose from a range of relevant services or service providers in the community that can help them achieve their goals.

We assist men, women, children, young people and families and they can expect an environment that ensures all people are treated with respect, dignity and empathy and the environment is welcoming, safe and respectful for people from all cultures and backgrounds.

The goals for the SHS program for the Gunnedah community are that:

  • people who are at imminent risk of homelessness are identified and supported to remain safely in their existing housing, or to secure stable housing
  • people who experience homelessness are rapidly and safely re-housed
  • people who are in crisis are supported to find safe and secure accommodation and supported to access stable housing
  • people who are re-housed after becoming homeless are supported to stay housed.

What can you expect?
What you can expect to receive from the SHS program includes:

  • Comprehensive assessment
  • Case management planning
  • Early intervention and prevention
  • Intensive responses for complex needs
  • Flexible brokerage to maintain or secure a tenancy
  • Case conferences and case coordination

These services will be delivered in a client centred way, that means, that each response for each person is based on the particular circumstances of that person, their experiences and choices. This will include individually tailoring the intensity and length of support and also considering the needs of the family and household in achieving long-term housing.  Some things it will include may be building individual and family capacity, skills, resilience, considering the needs of children and building connections to the community as well as working in a culturally appropriate and trauma-informed way.

Service hours are from 9am until 4pm.